FAQ

Product Questions

HOW TALL ARE THE POSTS?

WE SEND 9FT LONG POSTS WITH OUR KITS TO BE CUT DOWN TO YOUR NEEDED HEIGHT

WHAT ARE THE 10LB, 20LB & 30LB LOADS AND DIFFERENCE IN KIT MATERIALS?

THE 10LB, 20LB & 30LB LOADS ARE THE ENGINEERING “GROUND SNOW LOAD DESIGNS” THE DIFFERENCE IN MATERIALS COULD BE THE NUMBER OF POSTS AND THICKER ROOF PANELS

CAN IT BE SCREENED IN?

YES IT CAN BE SCREENED IN

CAN I WALK ON THE ROOF?

NO, DEFINITELY NOT

CAN THIS PATIO COVER BE USED ON A COMMERCIAL BUILDING?

YES IT CAN

ARE SKYLIGHT PANELS AVAILABLE?

AT THIS TIME WE DO NOT OFFER SKYLIGHT PANELS

WHAT ARE THE MATERIALS MADE OF? WILL IT RUST?

THE MATERIALS ARE ALUMINUM. THEY WILL NOT/CANNOT RUST

DOES IT COME WITH A GUTTER?

YES THE PATIO COVER HAS A STRUCTURAL ALUMINUM FRONT FASCIA/GUTTER AND SCUPPER DRAINS

WILL THE ROOF HOLD THE WEIGHT OF A CEILING FAN OR LIGHT?

NO IT WILL NOT, YOU WILL NEED TO ADD A BEAM TO SUPPORT THE CEILING FAN OR LIGHT

CAN YOU MAKE CUSTOM SIZES?

PLEASE USE THE CONTACT FORM ON OUR WEBSITE. PROVIDE YOUR CITY AND STATE, AND THE DESIGN YOU ARE LOOKING FOR, THEN WE WILL CHECK IF WE CAN DESIGN YOUR REQUEST TO COMPLY WITH ENGINEERING REQUIREMENTS.

Install

HOW DOES IT GET ATTACHED/MOUNTED TO MY HOUSE?

YOU CAN MOUNT TO YOUR HOUSE WALL OR TO THE FASCIA BOARD ON YOUR EAVE/OVERHANG IF MOUNTING TO HOUSE WALL, THE LONG SCREWS MUST FASTEN INTO THE WALL STUDS IF MOUNTING TO THE FASCIA BOARD THE LONG SCREWS MUST FASTEN THROUGH TO THE ROOF TRUSS ENDS OR RAFTER TAIL ENDS

HOW DO THE POSTS GET MOUNTED?

POSTS ARE ANCHORED TO THE CONCRETE SLAB USING THE HEAVY DUTY BOTTOM POST BRACKETS AND THE CONRETE WEDGE ANCHORS PROVIDED IN THE KIT IF MOUTNING TO A WOOD DECK, THE DECK SUBFRAMING AT POST LOCATIONS SHOULD BE BEEFED UP AND USE LAG SCREWS TO FASTEN THE HEAVY DUITY BOTTOM POST BRAKCETS THROUGH THE DECK BAORDS INTO THE SUBFRAMING. (*DO NOT ATTACH TO DECK BOARDS ONLY

DOES THE PATIO COVER ROOF NEED A PITCH TO DRAIN WATER?

YES IT DOES. THE MINIMUM ROOF PITCH (SLANT) NEEDED IS ½” PER FT FOR THE “DEPTH” OF THE COVER. IF YOU BOUGHT A 10FT DEEP COVER….THEN THE MINIMUM PITCH NEEDED IS 5 INCHES. IF YOU ARE ABLE TO GET MORE PITCH, WE ALWAYS SUGGEST TO DO IT.

PLEASE EXPLAIN THE MEASUREMENTS WIDTH AND DEPTH?

THE DEPTH IS THE ROOF MEASUREMENT COMING OUT FROM THE HOUSE THE WIDTH IS THE MEASUREMENT RUNNING ALONG THE HOUSE

CAN IT BE INSTALLED ON A SECOND STORY DECK?

YES IT CAN, PLEASE BE CAREFUL UP THERE

IS A BUILDING PERMIT REQUIRED?

PLEASE CONTACT YOUR LOCAL BUILDING DEPARTMENT TO FIND OUT THE REQUIREMENTS FOR YOUR AREA.

I DO NOT HAVE A CEMENT SLAB, CAN IT BE BUILT ON GRAVEL?

IT CAN BE BUILT WITHOUT A CEMENT SLAB BUT YOU WOULD NEED TO POUR CONCRETE FOOTINGS AT EACH POST LOCATION, THEN YOU CAN ANCHOR THE POSTS TO THE FOOTING USING THE HEAVY DUTY BOTTOM POST BRACKET AND WEDGE ANCHIORS SENT WITH THE KIT

DOES THE PATIO COVER COME WITH A “SETBACK BEAM”?

THIS PATIO COVER DESIGN DOES NOT HAVE A SETBACK BEAM. IT COMES WITH A STRUCTURAL ALUMINUM FRONT FASCIA (GUTTER)

CAN I HAVE AN OVERHANG ON THE FRONT OF THE PATIO COVER?

THIS PATIO COVER DESIGN DOES NOT HAVE A “SETBACK” BEAM. THE STRUCTURAL FRONT FASCIA (GUTTER) SUPPORTS THE ROOF PANELS AT THE FRONT END OF THE PANELS. THERE IS NO FRONT OVERHANG

WHAT IS THE DIMENSION OF THE HANGING CHANNEL?

THE TWO PIECE MALE & FEMALE HANGING CHANNEL IS 5 INCHES TALL

CAN THIS PATIO COVER BE ATTACHED TO A CONCRETE BLOCK WALL?

YES IT CAN BUT YOU WILL NEED TO GET SOME CONCRETE TAPCON ANCHORS TO FASTEN THE HANGING RAIL

DOES THE PATIO COVER COME WITH DOWNSPOUTS?

THE KITS COME WITH SCUPPER DRAINS TO LET WATER DRAIN OUT AND DIVERT AWAY FROM THE FRONT FASCIA (GUTTER) DOWNSPOUTS ARE NOT INCLUDED

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