PRODUCT QUESTIONS

 

HOW TALL ARE THE POSTS?

We send 9-foot long posts to be cut to your needed height for Contempra &Optima Patio Covers.

We send 10-foot long posts to be cut to your needed height for TWV Series Patio Covers.

To trim the posts, use a skill saw fitted with a blade suitable for metal.

 

WHAT ARE THE 10LB, 20LB, 30LB, 40LB, & 50LB SNOW LOADS AND WHAT IS THE DIFFERENCE IN KIT MATERIALS?

All snow loads are the engineering “ground snow load designs.”

The difference in materials could be the number of posts and the thickness of the roof panels, or both.

Contact your local building department for your area’s snow  load requirement as this could affect your warranty.

 

ARE THE TWV & OPTIMA PATIO COVER INSULATED?

No, they are not an insulated roof system.

 

IS THE CONTEMPRA ROOF INSULATED?

Yes, the Weather Stopper roof panels are 3 inches thick and have an insulating foam inside.

 

CAN IT BE SCREENED IN?

Yes, it can be screened in. Big box hardware stores sell screen kits compatible with our patio covers.

 

CAN I WALK ON THE TWV OR OPTIMA ROOF?

NO, DEFINITELY NOT

 

CAN I WALK ON THE CONTEMPRA ROOF?

Yes, you can walk on the roof but avoid the roof seams.

 

CAN THESE PATIO COVERS BE USED ON A COMMERCIAL BUILDING?

YES, THEY CAN

 

ARE SKYLIGHT PANELS AVAILABLE?

AT THIS TIME, WE DO NOT OFFER SKYLIGHT PANELS

 

WHAT ARE THE MATERIALS MADE OF? WILL IT RUST?

THE MATERIALS ARE ALUMINUM. THEY WILL NOT/CANNOT RUST

 

DOES IT COME WITH A GUTTER?

YES THE PATIO COVER HAS A STRUCTURAL ALUMINUM FRONT FASCIA/GUTTER AND SCUPPER DRAINS

 

WILL THE ROOF HOLD THE WEIGHT OF A CEILING FAN OR LIGHT?

No, it will not. You will need to add a beam to support the ceiling fan or light.

We sell Utility Beams for our 3 patio cover models. Contact us for more information.

 

CAN "CUSTOM SIZES" BE MADE-TO-ORDER?

No, we are not able to make custom sizes, but customers order multiple patio covers that can be joined to achieve wider coverage using our free splice kit

 

 

INSTALL

 

HOW DOES IT GET ATTACHED/MOUNTED TO MY HOUSE?

You can mount it to your house wall or to the fascia board on your eave or overhang.

If mounting it to the house wall, the long screws must fasten into the wall studs.

If mounting to the fascia board, the long screws must fasten through to the roof truss ends or rafter tail ends. 

 

DO WE OFFER INSTALLATION?

No, not at this time. Ask your retailer or find a licensed contractor. 

 

HOW DO THE POSTS GET MOUNTED?

Posts are anchored to a 4-inch concrete slab using the heavy-duty bottom post brackets and the concrete wedge anchors provided in the kit.

If mounting to a wood deck, the deck sub-framing at post locations should be beefed up and lag screws should be used to fasten the heavy-duty bottom post brackets through the deck boards into the sub-framing. (*DO NOT ATTACH TO DECK BOARDS ONLY*)

 

DOES THE PATIO COVER ROOF NEED A PITCH TO DRAIN WATER?

Yes, it does. In non-snow areas, the minimum roof pitch (slope) needed is ½” per foot of the depth of the patio cover.

In snow areas, try for 1” per foot or more if possible.

If you purchased a 10-foot deep patio cover, the minimum pitch needed is 5 inches. 

If you are able to increase the pitch, we suggest you do so. 

 

PLEASE EXPLAIN THE MEASUREMENTS WIDTH AND DEPTH?

The depth is the roof measurement running perpendicular to the house.

The width is the measurement running parallel to the house.

 

CAN I CUT THE ROOF PANELS DOWN?

Yes, you can cut them with metal tin snips, electric metal shears, or a circular saw fitted with a blade suitable for metal.

 

CAN IT BE INSTALLED ON A SECOND STORY DECK?

Yes, it can. Please be careful up there. Follow the instructions for deck installation above.

 

IS A BUILDING PERMIT REQUIRED?

PLEASE CONTACT YOUR LOCAL BUILDING DEPARTMENT TO FIND OUT THE REQUIREMENTS FOR YOUR AREA.

 

I DO NOT HAVE A CEMENT SLAB, CAN IT BE BUILT ON GRAVEL?

It can be built without a cement slab, but you will need to pour concrete footings at each post location. Then, you must anchor the posts to the footing using the heavy-duty bottom post bracket and edge anchors sent with the kit. Footings need to go below the frost line. Contact your local building department for the exact depth needed.

 

DO THE CONTEMPRA & OPTIMA COME WITH A “SETBACK BEAM”?

Yes, they do, and you will typically have about a 12” to 24” front overhang depending on snow load.

 

DOES THE TWV PATIO COVER COME WITH A “SETBACK BEAM”?

THIS PATIO COVER DESIGN DOES NOT HAVE A SETBACK BEAM. IT COMES WITH A STRUCTURAL ALUMINUM FRONT FASCIA (GUTTER)

 

CAN I HAVE AN OVERHANG ON THE FRONT OF THE TWV PATIO COVER?

THIS PATIO COVER DESIGN DOES NOT HAVE A “SETBACK” BEAM. THE STRUCTURAL FRONT FASCIA (GUTTER) SUPPORTS THE ROOF PANELS AT THE FRONT END OF THE PANELS. THERE IS NO FRONT OVERHANG

 

WHAT IS THE DIMENSION OF THE TWV & OPTIMA HANGING RAIL/CHANNEL COMBINATION?

THE TWO-PIECE MALE & FEMALE HANGING RAIL/CHANNEL IS 5 INCHES TALL.

 

WHAT IS THE DIMENSION OF THE CONTEMPRA HANGING CHANNEL PANEL?

The one-piece hanging channel is 3 1/8” tall.

 

CAN THIS PATIO COVER BE ATTACHED TO A CONCRETE BLOCK WALL?

YES, IT CAN BUT YOU WILL NEED TO GET SOME CONCRETE TAPCON ANCHORS TO FASTEN THE HANGING RAIL

 

CAN I PAINT THE PATIO COVER A DIFFERENT COLOR?

Yes, it can be painted. Talk to a painting professional about the best methods of preparation and painting process.

If you paint it, you will void the manufacturer’s paint finish warranty as well as lose the benefit of a factory-painted, maintenance-free finish. 

 

DOES THE PATIO COVER COME WITH DOWNSPOUTS?

The kits come with scupper drains to let water drain out and divert away from the front fascia/gutter.

Downspouts are not included but can be purchased separately. Our line of downspouts fit our 3 patio cover models and come in 3 colors. Contact us for availability.

 

ARE THE ROOF PANELS FLAT OR SHAPED LIKE A "W" OR TWIN "V"?

The TWV and Optima roof panels are shaped like a “W” for increased strength and further spans. See diagram 1 below.

The Contempra roof panels are flat on both sides with a 3” thickness by 23” wide dimension and a male and female lock on each side. See diagram 2 below.

 

Diagram 1

Diagram 2

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